Paradox Vaping

Outstanding customer service!! I wandered in this morning (fairly clueless I might add) and this is how it went.... Greeted warmly at the door... once inside I was met with patient, friendly and honest advice about what I was enquiring about... useful aftercare and general advice towards the end of the sale... That, my friends, is a customer service masterclass right there! 👆 Thank you so much fellas, I really appreciated your warmth and help 🙂... tell your boss you deserve a rise! 🙌👌👏✨️

Incredible shop, incredible people. I've been in a few times because I live locally, each time has been a lovely positive experience. Prices are fantastic, service is so professional. Even when it is busy they take the time to really look at anatomy and give you great advice and support. Never rushed. They always throw in freebies (which certainly keeps me coming back). Recently a lady cut in front of me and I never have the courage to speak up and tell them I was first. The lovely Shannon politely and respectful told the lady I was first and we all had a laugh and I was served with a smile and warmth. So thank you Shannon. It really made my day ☺️

Went in to check out some vapes to get started on kicking the habit and the service I got was insane! Gutted I didn't get the name of the guy who served me (but he has a shark tatt on his arm), he went above and beyond. I don't know alot about Vapes or vaping in general and he gave me a run down filled with all the info to make sure I choose the right one. We went for the Geek Vape Boost, Nice and small (fits in your hand nice), tough and rugged but feels nice to hold (not bulky). This guy told me all about the vape, how to use it, how to maintain it and so much more. He really spent the time and it's hella appreciated. Helped me pick out a couple juices to my taste (which are all lush!) and he even set up my vape for me and welcomed me back if I had any questions or not sure about something. Such a dude! So all in all, got a real nice set up for a real good price and got the best customer service. Cheers to the nameless shark tattoo dude, you're a legend!

I am WELL PLEASED with the service as well as the product from beginning to end. I went in to buy Tanita scales as they are so accurate. I was told about a cheaper product, On Balance, although they had the more expensive Tanitas. This has worked out perfectly for me. The scales are really accurate and come with weights to enable calibration. They also came with tweezers and a nice box/case, they are a very good product. Unfortunately, when I undid the box the lower part came unstuck, I'm guessing it's a one off, anyway, I went back to Paradox and they swapped everything for brand new. I asked them to open the box while I was there and no problem. I am very happy with the product and really happy with the service. They made me feel comfortable and answered questions, didn't rush me, properly listened and explained things clearly. They did not make me feel uncomfortable because I had to do a return. I will go there again when I need that service. I HIGHLY recommend. I felt they are honest as well.

Spent £50 in this shop and I was extremely disappointed with the purchase. When I went back in they told me they weren’t going to help me at all and that it was my fault I had purchased from them even though I had bought what they told me would be best.The vape I bought has made me feel very sick and I would highly recommend avoiding this shop after such an awful experience. Didn’t even bother leaving the shop with the stuff I had bought in the end as all it’s done is leave me feeling sick.